Excellent Customer Reviews & Feedback

I couldn't be happier with the service I have received from Elliott. He is professional, approachable and incredibly helpful. He always follows up when agreed and keeps me fully informed, which makes the process easy and streamlined.

Emma Tribe and her team were fantastic from start to finish, they listen, they put your needs first and they genuinely care. As a first time buyer I had no idea what I was doing, Emma took her time to discuss absolutely everything with me and answered any questions I had. Although the application took a lengthy time to come back through no fault of the Mortgage Hut, her team updated me frequently and kept me in the loop. 10/10 would strongly recommend.

Great service, very easy

Prompt and efficient response to my email enquiry. (Still haven’t received a reply from the other 2 companies) after 7 days. Spent an hour or so with Natalia Berry, very helpful and professional. If she can help my son and I with our mortgage needs, 5 stars won’t be nearly enough for my review.

I recently had the pleasure of working with Emma from The Mortgage Hut throughout my mortgage application process, and I could not be more satisfied with the service I received. From the very beginning, Emma handled the entire process with exceptional professionalism, efficiency, and attention to detail. Communication was always prompt, clear, and informative, which made what can often be a stressful process feel straightforward and well organised. Emma was consistently polite, approachable, and highly knowledgeable. Any questions or concerns I had were dealt with quickly and professionally, and I always felt reassured that everything was progressing smoothly. Her dedication, efficiency, and commitment to getting the job done were genuinely impressive. I was particularly appreciative of the speed at which matters were handled, from document requests to updates and arranging the next stages of the application. Emma’s professionalism and reliability gave me complete confidence throughout the process, and it was clear that providing an excellent client experience was a top priority. I would not hesitate to recommend Emma and The Mortgage Hut to anyone seeking trustworthy, efficient, and professional mortgage advice. An outstanding service.

Natasha, was fantastic, we were kept up to date continually. Natasha was fabulous in ensuring we had a seamless experience with Mortagehut. If we were unsure of a process Natasha was very kind and professional in explaining the process from a different angle to ensure we had full understanding. The process was quick, timely and efficient, all round we had a fantastic experience.

Natasha has been great through our mortgage process, very helpful, we couldn't recommend Natasha and the mortgage Hut enough, made the process very easy and stress free

Really helpful and knowledgeable so far. Thank you

Sharon has been fantastic for us so far. We are really looking forward to our next steps with her on our mortgage journey

Really helpful and knowledgeable so far. Thank you

Fiona has been great

Great service for 5 years or so. Flexible, professional and great contact maintained. Worried about all the hassle of mortgages…. Leave these guys to sort it for you.

Great service from start finish. Very helpful

Great service the adviser was knowledgeable and very helpful

Thank you to both Natasha and Nichola for helping us as first time buyers. From the beginning to the end, both were quick with replies and ready to share their knowledge. Apparently buying a house is one of the top stressful things a person deals with, but they made their part of the process so simple and smooth. I’d highly recommend The Mortgage Hut and in particular Natasha Strath and Nichola Sherar. Thank you again to the both of you!

The Mortgage Hut has been our go-to for the past six years, helping with both our home purchase and remortgaging. Elliott and Andy are brilliant, knowledgeable, reliable, and always on point. Highly recommended.

Lovely company. My wife and I spoke with Fiona and she was very friendly and helpful. She was detailed in her explanations, and at the end, it was easy for us to understand - thereby making it easier for us to make our decisions. A friend recommended the company. We are happy for it and will gladly recommend for anyone looking for a trusted mortgage advisors.

Friendly, knowledgeable and professional service.

excellent communication all thrw the process

Very good 👍

Having had a great experience 10 years ago with them, we have returned to The Mortgage Hut to discuss our mortgage options for our 2026 house move. The level of service received from Andy Holding and Bob White has been exemplary. We are very grateful and would not hesitate to continue recommending The Mortgage Hut to family and friends.

I had tried another broker who in my opinion messed me about for approx 4 weeks nearly lost the house , I spoke to David to at the mortgage hut explained the situation and recoeved my mortgage offer in full in 3 days ....can't ask for any better thank you David.

Dan was a pleasure to speak to as always, very professional but with a friendly approach, I am confidant that he will find me the best mortgage deal available.

Since making the my first phone call to the mortgage hut, Sharon has gone above beyond to help me. She has great knowledge and is always happy to answer questions. I am looking forward to continuing my mortgage process with her.

Big Thank You to the mortgage hut & Natasha. Dealt with the process of a re-mortgage in a professional & friendly way. Highly Recommended.

David was very helpful and make everything simpler for me to understand very nice guy

Great with all the mortgage stuff, but don’t refer anyone as they don’t pay out the promised 100 pound gift card, I have emailed and phone and still nothing, very disappointing!!

Mortgage service from Mortgage Hut is first class. Oliver managed to get me a mortgage 5 years ago, never thought I would manage to get one due to my age. I am about to renew Oliver goes beyond and above to get what you require. Thank you Liz

Very good service. Would highly recommend.

The Mortgage Hut was so helpful start to finish. We spoke through everything with them on the phone and Dan did such a good job, working to a tight deadline to ensure we got a good mortgage deal! Andy was so helpful at keeping us updated throughout the process. I'd highly recommend The Mortgage Hut!

Natasha Strath and Nicola Sherar have been fantastic throughout, they keep in regular communication and answer any questions about the products. We had a very straight forward experience and now buying our dream house. Thank you both!

Highly recommend the mortgage hut, especially Elliott Murtagh, who was very quick and efficient. He spoke through all our options and found us the best deal in the current climate. Thank you

Elliott was great at helping us with our remortgage. We would definitely use him again!

Had my first call with Daniel today. I am a first time buyer so very new to whole process. He was very thorough and explained in detail every part of the process. Would highly recommend.

Elliott from The Mortgage Hut dealt with my original mortgage application for my shared ownership flat and recently handled my mortgage renewal in readiness for the end of the initial fixed rate. He acted quickly to jump on a deal for me the day before rates went up. He’s a pleasure to talk to and very professional throughout. I’ve recommended him to friends too.

I had my initial call with Daniel Dawkins today as part of the police mortgage scheme. He was very helpful in answeirng questions I had regaridng what the Mortgage Hut offered and how the scheme worked. Looking forward to hearing about the best mortgage products we can access.

Dan is brilliant to work with. He takes the time to understand your situation and identify the best mortgage product for you across the whole market and explains everything in easy to understand terms.

The Mortgage Hut team is an honest and lively team who work together to provide great customer service. I have been with them a many times and believe they are the most connected team I've ever come across. Giacomo and Andy was on the case from the very start. Everyone has been very helpful and keen to make you feel at ease. We would definitely recommend them to anybody looking to do any sort of mortgages.

I can’t recommend The Mortgage Hut highly enough, especially my broker Natalia, who has been absolutely fantastic from start to finish. From the very beginning, Celeste (the appointment setter) was brilliant - she managed to arrange a same-day call with Natalia, which felt almost impossible after I’d contacted countless other mortgage firms and struggled to even get a response. My case was far from straightforward. It involved using commission income and lodger income, as well as raising capital on my 12th floor leasehold penthouse - something many lenders seem reluctant to deal with. On top of that, my goal was to raise funds from my residential property to purchase a second buy-to-let, which other brokers simply weren’t interested in pursuing. However, none of this phased Natalia. From our first conversation, she was positive, proactive, and clearly determined to find a solution. She approached multiple lenders and worked tirelessly to secure the right fit for my situation. Most importantly, she really listened to my goals and understood exactly what I was trying to achieve. After months of getting nowhere with another broker, I decided to switch - and within just one month of my initial call with Natalia, I received my mortgage offer from Santander. Natalia made what could have been a very stressful process feel smooth and manageable, and thanks to her expertise, my plans have finally become a reality. I’d also like to mention Nichola, the mortgage administrator, who was consistently professional, efficient, and quick to respond throughout the process. If you’re looking for a broker who genuinely cares, thinks outside the box, and delivers results - Natalia at The Mortgage Hut is the one to go to.

The speed, efficiency and communication has been second to none. Thank you

EDIT: I left a good review of 5 stars at first but after I paid the final payment, before the final documents where done i now find my self in a supper uncomfortable situation where no one at the office is picking up and no one is responding to emails. I am being told that it all now waits and is being delayed because the mortgage hut is not responding. Trying to get in touch for about a week now. So to go from being incredibly helpful and would respond with in a few hours to now being un reachable it's worrying and upsetting. I am getting emails from the seller and solicitor informing me "I have followed up with The Mortgage Hut regarding your mortgage offer as we still haven’t received it, and it appears that Natwest/The Mortgage Hut have issued it to an Solicitors in London (not us). They are making the changes on their system and will have the offer issued to us asap but I don’t yet have any of your mortgage information."

Very friendly advisor but got figures wrong on both interest rates available and amounts we needed to borrow. Interest rates were only slightly wrong but amount needed was out by over 100k. As I said very nice person and confident but not great with the numbers! Had I not spotted the error and challenged we would have assumed we could borrow far more than allowed and have serious issues further down the line.

Fiona has been so helpful and is really easy to talk too. She understood exactly what I was looking for in a mortgage and we’re just progressing the application now.

Sharon was great and very helpful with myself and my mum. 5 stars!

I had a great experience with The Mortgage Hut Head Office. The team was knowledgeable, professional, and extremely supportive throughout the entire mortgage process. They took the time to explain everything clearly and helped me find the best deal suited to my needs. Communication was excellent, and they made what can be a stressful process feel smooth and straightforward. I would highly recommend their services to anyone looking for reliable mortgage advice!

Very helpful

Fiona was so helpful and easy to talk too, and understood exactly what I was looking for in a mortgage

Helpful and professional, Sharon, who I spoke with today provided ample information regarding my situation while giving me confidence I was in the right place. Would recommend!

Huge thanks to Daisy Burden for fantastic service. She was down-to-earth, friendly, professional and ambitious on my behalf when assisting me in finding the right mortgage for my very specific circumstances. I felt total confidence in her advice which always checked out and which she always explained to me in plain English despite the complexity. Thanks to Daisy and the whole team.

I’ve only had my initial phone consultation and exchanged few e-mails so far, but I’m already really impressed with the service. Natalia is friendly, professional and clear in explaining everything. She answered some of my questions before I even asked them! Communication is excellent and I feel supported in my application for a mortgage. I would definitely recommend mortgage hut.